Help & support
Last updated: November 6, 2026
A little help, so you can get back to learning. Reach the Lerzai project at contract@aminehalal.com.
Questions or data requests: contract@aminehalal.com
Support inside the app
Open Profile → Support → New ticket. Choose a category, add a subject and describe what happened. You can follow the ticket's status and reply to the support team in the same conversation. Closed tickets can be reopened if you still need help. Sending and reading replies require an internet connection.
Account and verification
Check your spam folder for the confirmation email. Open the latest confirmation link, then return to Lerzai and sign in. You can resend confirmation from the sign-in screen when your email is not confirmed. Use “Forgot password?” if you no longer remember your password. Never send us your password or a sign-in token.
Offline changes and exports
Settings shows whether data is synced or waiting on this device. Reconnect and tap Sync now. Keep the app installed while changes are pending. To export data, choose the data and format and submit a request; an approved copy is available for a limited number of downloads.
Reporting a problem
Tell us your device model, Android/iOS version, app build, the action you tried and what happened. A screenshot can help; hide personal information first. For pronunciation issues, include the pack’s language and whether a matching device voice is installed.
Privacy and account deletion
Use the delete-account page for removal instructions. You can also send a privacy request from the email associated with your account to contract@aminehalal.com. We may ask you to verify account ownership. Response times depend on request type and applicable requirements; no 24/7 support service is advertised.